Returns & Exchanges
At Smartway Pet Supplies, we want your pet to look and feel their best in our fashion collections. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.
Check Eligibility
Ensure your items are unworn, unwashed, and still have the original tags attached to qualify for a full refund or exchange.
Request a Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack and Label
Securely package the pet apparel in its original packaging and print the prepaid shipping label provided via our portal.
Ship and Refund
Drop off your package at any authorized carrier location; once received and inspected, we will process your refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing