Frequently Asked Questions
Everything you need to know about shopping for your stylish companion.
How do I determine the right size for my pet's apparel?
We provide a detailed size guide on every product page. We recommend measuring your pet's neck girth, chest circumference, and back length to ensure a comfortable and stylish fit.
What is your return policy for pet fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. For hygiene reasons, items must be free of pet hair and odors to qualify for a full refund.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your pet's new wardrobe delivery.
Are the materials used safe and comfortable for pets?
Absolutely. Smartway Pet Supplies prioritizes high-quality, non-toxic, and breathable fabrics such as organic cotton and soft-touch polyester to prevent skin irritation.
Do you offer international shipping?
Yes, we ship our pet fashion collections worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.